FAQ

Frequently Asked Questions

What does "new," "preowned," and "vintage" mean?

New: Unworn shoes, typically with original box and tags. May include store returns that were never worn.

Preowned: Shoes that have been worn. We describe condition honestly and photograph every pair before listing — what you see is what you get.

Vintage: Older styles, often from past decades. Condition varies and is described in detail in each listing. These are typically harder-to-find or discontinued models.

How does sizing work?

Sizing can vary between brands and styles. We list the size marked on the shoe, but we strongly recommend measuring your foot and comparing it to the listed size before purchasing. If you have questions about fit, contact us before you buy.

How long does shipping take?

Orders are typically shipped within 1–3 business days of purchase. Once shipped, delivery times depend on your location and the carrier. You'll receive a tracking number as soon as your order ships.

Do you accept returns or exchanges?

All sales are final. We do not accept returns or exchanges. Every pair is hand-inspected and photographed before listing so you can buy with confidence. Please review all photos and measurements carefully, and reach out with any questions before purchasing.

Why all sales final?

Because every pair we sell is individually sourced, inspected, and listed, we're not able to restock or resell returned items the way a traditional retailer can. We put in the work upfront so you know exactly what you're getting — and we're always happy to answer questions before you buy.